Voice AI Bot

Talking to the voice bot

When the voice-bot feature is turned on, it starts calling automatically according to its settings.

Employees can talk to the bot and give the information that’s asked for; it then goes into the log.

Voice bot settings

Most of the Voice Bot’s settings are the same as those of the Voice Assistant, but there are some additional options.

Just like the Voice Assistant settings, the Voice Bot settings are split into two parts:

• Settings shared by all scenarios — configured at the Company level
• Settings for a specific log — configured at the level of that log

Voice bot settings at the company level

1. Connecting to the telephony service

   For the voice bot to work (placing calls over the mobile network), you need to configure the call-out settings.

   For now only outbound calls are supported.

   As the mobile-telephony provider, you can either choose one of the supported external providers or configure your own SIP telephony and enter its parameters.

   

Voice AI settings for the selected log

1. Setting who to call and when.

   If several employees are responsible for keeping a log and they work in shifts, the system lets you configure exactly who is called and when.

   

2. Setting the exact time — when the bot should call, based on the log’s recording schedule.